Privacy Policy

This policy explains how [Company name] (“we”, “us”) handles personal information when you use this website, request a quote, or become a customer. Replace the placeholders in square brackets with your own details before publishing.

Information we collect

When you request a quote or contact us, we collect the details you give us: your name, email address, phone number, installation address, property and roof type, approximate energy use, and any message you add. If you become a customer, we also keep contract, billing, and installation records.

Usage data

We collect basic technical data such as browser type, device, pages visited, and time on site. It helps us keep the website working and understand which pages are useful. This data does not identify you by name.

Cookies

This website uses cookies that are needed for it to work, and, if you allow them, analytics cookies that show us how the site is used. You can block or delete cookies in your browser settings at any time. Some features may not work without them.

How we use your information

We use your information to prepare quotes, plan site surveys, install and service your system, send monitoring and maintenance reminders, answer your questions, and meet our legal and tax obligations. We only send marketing emails if you have agreed to receive them, and every email includes a way to unsubscribe.

Third-party services

We share information with trusted providers only when it is needed to deliver our service: for example email and form tools, scheduling software, equipment suppliers who register warranties, finance partners you choose to use, and grid operators who must approve a connection. These providers may only use your information for that purpose.

Data security

We protect personal information with reasonable technical and organisational measures, including access controls and encrypted connections. No system is completely secure, so please do not send passwords or payment details through website forms.

How long we keep it

We keep quote requests for up to two years if you do not go ahead. Customer and installation records are kept for the life of the system warranty and as long as the law requires for tax and safety records.

Your rights

You can ask to access, correct, or delete your personal information, object to its use, or withdraw consent for marketing at any time. Email hello@example.com and we will reply within 30 days. You can also complain to your local data protection authority.

Children’s privacy

Our services are for adults who own or manage a property. We do not knowingly collect information from children under 16.

Changes to this policy

We may update this policy when our services or the law change. The date at the top of this page shows the latest version.

Contact

[Company name] [Street address, town, postcode] Email: hello@example.com